--- group: Design Patterns type: Global Rules order: 5 title: Copywriting --- In the interface, we need to resonate with users through dialogue. Accurate and clear words are easy to understand, and a suitable tone can build a sense of trust easily. Therefore, in the interface design, copywriting should be taken seriously. There are some points to note when using and writing copy: - Consider from the user's point of view - Express consistently - Place important information in prominent positions - Professional, accurate and complete - Concise, friendly and positive --- ## Language In the interface, copywriting is the basis of our communication with users. Therefore, the expression of words should be carefully deliberaed and designed. With clear, accurate, and concise copywriting, the user experience can be more user-friendly. ### Articulate foothold Correct Example Wrong Example When expressing content, the focus should be on users -- what they can do with your product? Not what you and your product are doing for them. The foothold of content representation is very important. Since it is user-centred design, copywriting should be user-centred as much as possible. > Note: Use "we" to comunicate with users when they are reporting questions, suggestions or complaints to the systems, such as "We will consider your complaint.". ### Concise statement Correct Example Wrong Example Omit useless words and do not repeat facts known to users. In the most situations, there is no need for the interface to describe all the details. Try to provide short and accessible content. ### Use words familiar to the user Correct Example Wrong Example Use simple, direct and easy-to-understand words. Indirect, ambiguous, obscure, and overly "refined" copywrite will increase user's cognitive load. ### Express consistently Correct Example Wrong Example The operation name and the target page title should be the same. - Use consistent words that describe the same thing; - Use consistent grammar, language and word orders of the context; - Use consistent operation names and page titles. ### Place important information in a prominent position Correct Example Wrong Example Let users see the most important content at first glance. > Note: When considering security issues, private information can be adjusted to "visible after click". ### Express completely and directly Correct Example Wrong Example When we want the user to take an action, we should focus on what the user can get and how the he/she feels. Telling users the purpose or importance of the action can make them more willing to perform it.
Correct Example Wrong Example Error reporting is a common feature in the UI, and it is an important part of user experience. When the user inputs  the wrong content, your error message should be consistent with the user's cognition, and expressed in an easy-to-understand way. ### Use words precisely and completely Correct Example Wrong Example Use general basic words normatively. Spell correctly, express completely. Professional terms should be accurate, according to industry standards; the expression of time must be clear.
Correct Example Wrong Example ## Tone Language defines content, while emotions and atmosphere are expressed more in tone. The same content can be expressed in different tones to different users. Take an example, to professional operators and new users, we should use different copywrite. ### Bring each other closer Correct Example Wrong Example Don't refer to the user by using "my" and "your" in the same phrase. > Note: To aovoid confusing the users, don't mix first person("I","me", or "my") and second person("you","your") in the same sentence. ### Be friendly and respectful Correct Example Wrong Example Give users support and encouragement, not commands or pressure. If you want to keep your users, don't blame them when things go wrong. Focus on solving problems, not blaming. ### Do not be too extreme Correct Example Wrong Example Don't use too absolute expression that will make the user uncomfortable. ## Capitalization and punctuation ### Uppercase and lowercase Correct Example Wrong Example When using the full name of the product, capitalize the first lettter of each word. Write the abbreviations of product names in capital, such as ESC, SLB, etc. > People are much more used to reading words in lowercase letters, those are what our brains find easiest to scan and instantly absorb. Please avoid capitalizing whole words or phrases.
Correct Example Wrong Example Use the correct case.
Recommend Not recommend Use sentence capital case in headlines, titles, labels, menu items, buttons, etc. ### Arabic numbers Correct Example Wrong Example Users perceive numbers faster. Numbers transmit information more effectively than words. ### Omit unnecessary punctuation To help users scan the text more efficiently, unnecessary periods can be omitted. No need to use punctuation when the following elements appear alone: - Label - Title - Tips under the input box - Text in tooltip component - Sentences in the table
Correct Example Wrong Example The following elements need to be punctuated when they appear separately: - Multiple sentences or paragraphs - Any sentence before a link ### Use exclamation marks with caution Correct Example Wrong Example The exclamation mark will make the tone appear too excited, and it will easily make the atmosphere too tense. > Note: When expressing greetings or congratulations to the user, use "!" is reasonable, such as" Welcome back to the community! ".