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* patch route * use data for promise * rename Article file * Article in TS * clean up * use collect * adjust css * card it * listing * res * hiring * add footer * english it * rm others * fix lint * fix navigation * add dropdown button * Header with TS * split input & logo * navigation out * use flex * flex everything * stretch * hide search when narrow * init category * global rules * more cat * pages * level 2 width * level 3 * level 4 * skip before ready * clean up * unqiue shadow variable * update eslintignore * update ignore * fix ssr * fix location param * replace images * shake more * fix top of navigation * remove home * reorder nav & adjust padding style * narrow res style * Update research-form-page.zh-CN.md (#21426) Co-authored-by: Golevka <huangsamfisher@163.com> * rm skip * narrow merge in * reset p style * update svg * fix lint * update ignore * update lint ignore * Update research-result-page.zh-CN.md (#21432) Co-authored-by: mihaideyu <zxy1010414746@163.com> * Update research-result-page.zh-CN.md * Update research-workbench.zh-CN.md (#21438) Co-authored-by: yingxirz <inseeing@gmail.com> * Update research-workbench.zh-CN.md * Update research-list-page.zh-CN.md (#21441) Co-authored-by: yingxirz <inseeing@gmail.com> * Update research-list-page.zh-CN.md * padding use 40px * add responsive of ref * fix p margin * Update research-workbench.zh-CN.md * Update buttons.md (#21456) Co-authored-by: yingxirz <inseeing@gmail.com> * Update resources.en-US.md (#21457) * Update research-navigation.zh-CN.md (#21453) * Update research-navigation.zh-CN.md * Update research-navigation.zh-CN.md * Update research-navigation.zh-CN.md * Update research-empty.zh-CN.md (#21451) * Update research-empty.zh-CN.md * Update research-empty.zh-CN.md * Update research-empty.zh-CN.md * Update research-empty.zh-CN.md Co-authored-by: 二货机器人 <smith3816@gmail.com> * Update research-exception-page.zh-CN.md (#21452) * Update research-exception-page.zh-CN.md * Update research-exception-page.zh-CN.md * Update research-message-and-feedback.zh-CN.md (#21463) * Update research-message-and-feedback.zh-CN.md (#21467) * Update research-message-and-feedback.zh-CN.md * Update research-message-and-feedback.zh-CN.md * Update research-message-and-feedback.zh-CN.md * Update research-message-and-feedback.zh-CN.md * replace background * fix lines margin * home padding * patch minTilda doc * Update resources.zh-CN.md (#21503) * clean up * Update research-workbench.zh-CN.md (#21512) Co-authored-by: yingxirz <inseeing@gmail.com> * Update research-overview.zh-CN.md (#21513) Co-authored-by: yingxirz <inseeing@gmail.com> * Update research-result-page.zh-CN.md (#21514) Co-authored-by: mihaideyu <zxy1010414746@163.com> * Update research-list-page.zh-CN.md (#21515) Co-authored-by: yingxirz <inseeing@gmail.com> * fix doc * Update research-message-and-feedback.zh-CN.md (#21516) * adjust home nav width * Update research-message-and-feedback.zh-CN.md (#21535) * Update research-form-page.zh-CN.md (#21554) Co-authored-by: Golevka <huangsamfisher@163.com> * patch file * clean up * update shadow.zh-CN update shadow.zh-CN * add shadow table * Update visual.zh-CN.md (#21577) Co-authored-by: shuwenliu0116 <33922479+shuwenliu0116@users.noreply.github.com> * Update docs/spec/shadow.zh-CN.md Co-Authored-By: 偏右 <afc163@gmail.com> * Update docs/spec/shadow.zh-CN.md Co-Authored-By: 偏右 <afc163@gmail.com> * Update docs/spec/shadow.zh-CN.md Co-Authored-By: 偏右 <afc163@gmail.com> * Update docs/spec/shadow.zh-CN.md Co-Authored-By: 偏右 <afc163@gmail.com> * Update docs/spec/shadow.zh-CN.md Co-Authored-By: 偏右 <afc163@gmail.com> * patch docs * fix doc * rm page suffix * fix style * mobile it * Update resources.en-US.md (#21561) * chart res * add qr code * adjust qr * Update visual.zh-CN.md (#21603) Co-authored-by: shuwenliu0116 <33922479+shuwenliu0116@users.noreply.github.com> * fix site qr * mobile height of it * book update * 3.x site link * isMobile is new cnotext * Update research-form.zh-CN.md (#21604) Co-authored-by: Golevka <huangsamfisher@163.com> * adjust form doc * mobile use link * adjust order * flush * fix ts * Update research-navigation.zh-CN.md (#21606) * Update research-navigation.zh-CN.md (#21609) * rm useless lines * add mobile icon * Update research-exception.zh-CN.md (#21612) * Update research-empty.zh-CN.md (#21610) * Update research-workbench.zh-CN.md * Update visual.zh-CN.md * adjust mobile icon * Update research-message-and-feedback.zh-CN.md (#21613) * Update research-list.zh-CN.md (#21617) Co-authored-by: yingxirz <inseeing@gmail.com> * Update research-workbench.zh-CN.md (#21618) Co-authored-by: yingxirz <inseeing@gmail.com> * Update visual.zh-CN.md (#21619) Co-authored-by: shuwenliu0116 <33922479+shuwenliu0116@users.noreply.github.com> * Update research-result.zh-CN.md (#21620) Co-authored-by: mihaideyu <zxy1010414746@163.com> * Update research-form.zh-CN.md (#21615) * Update research-message-and-feedback.zh-CN.md (#21616) * Update research-list.zh-CN.md (#21621) Co-authored-by: yingxirz <inseeing@gmail.com> * Update research-result.zh-CN.md (#21624) Co-authored-by: mihaideyu <zxy1010414746@163.com> * update ref color * update zip file * fix mobile icon * rm skip dark * fix cat * update zip link * update zip link Co-authored-by: Golevka <huangsamfisher@163.com> Co-authored-by: mihaideyu <zxy1010414746@163.com> Co-authored-by: yingxirz <inseeing@gmail.com> Co-authored-by: 偏右 <afc163@gmail.com> Co-authored-by: myeunhyuk <39618466+myeunhyuk@users.noreply.github.com> Co-authored-by: minTilda <31951290+minTilda@users.noreply.github.com> Co-authored-by: ziyuan-174774 <61226089+ziyuan-174774@users.noreply.github.com> Co-authored-by: 竹尔 <54707870+AntDesigners@users.noreply.github.com> Co-authored-by: shuwenliu0116 <33922479+shuwenliu0116@users.noreply.github.com>
131 lines
4.3 KiB
Markdown
131 lines
4.3 KiB
Markdown
---
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category: 设计模式 - 探索
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type: 模板文档
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order: 5
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title: 异常页
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---
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用于展示页面异常状态。
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## 设计目标
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解释发生了什么异常，为用户提供相应建议或操作，避免用户感到迷失和困惑。
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---
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## 设计原则
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<div class="design-inline-cards">
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<div>
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<img src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*te8yTbLcqrgAAAAAAAAAAABkARQnAQ" />
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<div>
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<h4>友好</h4>
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<p>使用友好、清晰的语言来表达，不要使用难懂的术语，让用户产生困惑。</p>
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</div>
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</div>
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<div>
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<img src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*zHCcQqaRvmoAAAAAAAAAAABkARQnAQ" />
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<div>
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<h4>提供邀请</h4>
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<p>引导用户进入下一个交互层次的提醒和暗示，以表明在下一个界面可以做什么。</p>
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</div>
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</div>
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</div>
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---
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## 类型
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### 异常页
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<img class="preview-img no-padding" align="right" src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*OIo9TYjVhAEAAAAAAAAAAABkARQnAQ">
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当页面出现异常时展示，其包含以下要素：
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1.配图：为沉重的异常增添一点乐趣，缓解用户烦躁心理；
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2.异常代码/问题：当异常有具体的 HTTP 错误代码时，可予以展示；
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3.异常描述：简明扼要地描述异常原因，方便用户作对问题作反馈；
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4.建议操作：协助用户处理异常，或把用户引导回正确的路径上。
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#### 模板 - 404
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<img class="preview-img no-padding" align="right" src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*tVUkTr052wUAAAAAAAAAAABkARQnAQ">
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**什么时候用**
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当用户请求访问的页面、项目、资源等未找到时可使用。
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#### 模板 - 403
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<img class="preview-img no-padding" align="right" src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*j5LCQabCiz8AAAAAAAAAAABkARQnAQ">
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**什么时候用**
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无权限，可能包括无应用权限或无数据权限，根据实际情况向用户反馈。
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#### 模板 - 500
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<img class="preview-img no-padding" align="right" src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*PRRMRY9cMPIAAAAAAAAAAABkARQnAQ">
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**什么时候用**
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当服务器出错，无法向用户提供服务时。
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#### 模板 - 浏览器不兼容
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<img class="preview-img no-padding" align="right" src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*bowLQ7DhaKsAAAAAAAAAAABkARQnAQ">
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**什么时候用**
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当浏览器不兼容导致用户无法打开网页的时候使用。
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<br>
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<img class="preview-img no-padding" align="right" src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*PpLRQb0Rc5gAAAAAAAAAAABkARQnAQ">
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**设计建议**
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当浏览器不兼容，对操作影响程度不同，当并不严重影响使用时，可使用全局提示，允许用户继续使用。
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### 空状态
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当没有内容/数据显示给用户时，展示空状态。空状态也属于一种特定的异常页，具体内容请前往查看[空状态](/docs/spec/research-empty)文档。
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### 加载失败
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<img class="preview-img no-padding" align="right" src="https://gw.alipayobjects.com/mdn/rms_08e378/afts/img/A*NfSZSb3jGl8AAAAAAAAAAABkARQnAQ">
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**什么时候用**
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当页面因为网络等各种原因加载内容失败时展示，一般结合重试操作。
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### 设计建议
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页面的整体交互流程可能是由不同状态构成的，设计者在设计页面时不能只关注理想状态，应完整考虑各类突发场景，防止用户在使用时体验中断。
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理想状态：所有页面模块正常展示的状态；
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部分状态：部分模块不存在或部分内容为空状态，设计参考[空状态](/docs/spec/research-empty)；
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加载状态：用 Spin 或 Skeleton 反馈加载中状态；
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错误状态：系统错误、无权限等；
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空状态：内容完全为空的状态，建议使用引导类的[空状态](/docs/spec/research-empty)提示，如果是新用户参考使用新人引导页。
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---
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## 扩展阅读
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### 会用到哪些模板文档
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- [空状态](/docs/spec/research-empty)
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### 外部参考文章
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- [Avoid Being Embarrassed by Your Error Messages](https://www.uxmatters.com/mt/archives/2010/08/avoid-being-embarrassed-by-your-error-messages.php)
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- [How to fix a bad user interface](https://www.scotthurff.com/posts/why-your-user-interface-is-awkward-youre-ignoring-the-ui-stack/#partial)
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